Shipping Policy
Processing Time & Price Shipping
Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Shipping & Handling
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New
At Sokasleo Store, we aim to provide smooth and timely delivery for all your charm purchases. Below is a detailed overview of our shipping processes, costs, and timeframes.
Processing Time & Shipping Costs
Shipping costs vary depending on your destination. You can easily calculate the shipping charge by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically be calculated and displayed in your total.
Shipping & Handling
We process orders on business days (Monday through Friday, Eastern Standard Time), excluding holidays observed by the Post Office:
New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days (regular seasons) or longer during holiday seasons.
- Shipping Cost: Flat rate shipping at $5.99 for Standard Shipping.
Estimated Delivery Times
Shipping times vary depending on your location. Below are our estimates:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Mexico, Central America, South America | 15-30 Business Days |
| Asia | 10-30 Business Days |
| Rest of the world | 10-30 Business Days |
Please note that during holiday seasons, shipping may take longer.
About Late Deliveries
While we strive to ensure timely delivery, unexpected delays can occur due to factors beyond our control, such as:
- Incorrect or incomplete address (missing apartment, building, floor, or unit number)
- Severe weather conditions
- International customs procedures
We cannot be held responsible for such delays, but rest assured we will do our best to assist you in tracking your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking link to follow your package’s journey. Please allow 2-4 days for the carrier to scan your package into their system.
If tracking information is not immediately available, it may mean the carrier has not yet processed your package. Tracking details will be updated as soon as the package is scanned into their system.
Multiple Item Orders
If you’ve ordered multiple items, they may be shipped separately to ensure faster delivery. Don’t worry if you only receive part of your order; the remaining items are on their way.
Missing Order Confirmation
If you have not received your order confirmation emails, it’s likely due to an error in your email address. Please contact us, and we’ll promptly correct the issue and resend the confirmation emails.
Contact Us
For any questions that are not addressed in this FAQ, please email us at:
[email protected]
We provide 24/7 customer support and will respond to your inquiry within 1 business day.
Delivery to Multiple Addresses
Unfortunately, we do not offer delivery to multiple addresses for a single order. If you would like to send items to multiple addresses, please place separate orders.
PO Boxes and Military APO/FPO Addresses
We ship to both PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are handled by DHL Global Mail before being transferred to USPS for final delivery through the military mail system. Please note that deliveries to APO addresses can take up to an additional 45 days.
Due to military security reasons, tracking updates cease once the package enters the military mail system, and we are unable to provide further tracking information.