Refund and Returns Policy

At Sokasleo Store, we strive to ensure customer satisfaction with every purchase. However, if you encounter any issues with your product, we are here to assist you. Below is our policy for refunds and returns:

Refunds for Defective Products

If you receive a defective item or if there is an issue with your order, please contact us as soon as possible via email at [email protected]. We will gladly offer a refund or reprint in the following cases:

  • The product itself is flawed or damaged.
  • The design is incorrect compared to the description on our website.
  • The product type, size, or other specifications do not match your order.

How to Request a Refund

To request a refund, you must notify us within 14 days of receiving your item. Please provide the following details when contacting us:

  • Your order/invoice ID.
  • If you received the wrong or damaged item, please include a picture of the item.

Once we review your request, we will process the refund within 1-3 business days. If approved, the refund will be issued within 2-3 business days.

Returns

In the case of incorrect or defective items, you do not need to return them. We will process your refund promptly without the need for a return. Refunds are expected to be issued within 2-3 business days.

Exceptions to Refunds or Returns

We do not process refunds, reprints, or returns under the following circumstances:

  • Your order did not arrive due to factors within your control (e.g., incorrect shipping address, failure to collect the package, or being unavailable to receive the delivery).
  • Your order did not arrive due to exceptional circumstances outside our control (e.g., customs delays, natural disasters, or lost packages marked as “delivered” in the tracking system).
  • The item received is as described on our website.

Order Cancellations

Customers have 24 hours from the time of purchase to request an order cancellation. Please note that a 10% processing fee will apply for cancellations. After this period, the order will enter production, and no further cancellations can be processed.

Refund Timelines

  • Paypal refunds: Within 48 hours.
  • Credit card refunds: 10-14 business days, depending on your card issuer.

Exchange Policy

We do not offer exchanges or returns for size unless it is our error in sending the wrong size. For issues like printing errors, we will handle the matter accordingly. Please contact us first for further instructions, and do not send any items back without our authorization.

  • In-stock item exchanges: 1-3 business days.
  • Out-of-stock item exchanges: 5-7 business days.

Compensation

  • Compensation via Points or Coupons: 1-2 business days.
  • Repairs (if applicable): 7-14 business days.

Late or Missing Refunds

If you haven’t received your refund yet, please take the following steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time for the refund to post.
  3. Contact your bank, as there may be a processing delay.

If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected] for further assistance.