FAQs

How Do I Place My Order?

Placing an order at Sokasleo Store is simple! Just choose your favorite charm or accessory from the product page, click the “Add To Cart” button, and follow the straightforward steps to complete your purchase.

Once your order is placed, we’ll get started on preparing it and keep you updated when it’s on the way!

How Long Will It Take to Ship My Order?

For orders within the USA, our standard processing and shipping time is between 5 to 10 business days. International orders may take an additional 1 to 2 weeks for transit, depending on your location.

My Tracking Number Isn’t Working

Tracking numbers can sometimes take 1-2 days to appear in the shipping carrier’s system. If your tracking number doesn’t work after a few days, it’s possible that the carrier may have misplaced the order. If this happens, feel free to reach out to the shipping carrier or contact us directly for assistance.

I Need Help With a Late Order

Most of our orders are shipped within 5 to 10 business days for domestic customers. International shipments may take up to 20 business days. If your order hasn’t arrived after this timeframe, please contact us, and we’ll be happy to assist with tracking down your package.

Payment

• What types of payments do you accept?
  We accept a variety of payment options, including Visa, Mastercard, and Paypal.
• When will my card be charged?
  Your card will be charged as soon as your order has been successfully placed.

How Secure Is My Personal Information?

We take your privacy and security very seriously. We comply with the highest industry standards to protect your personal and payment information when you make a purchase on our site.

All credit card information is encrypted using Secure Socket Layer (SSL) technology during the checkout process. Your credit card details are used only to complete the transaction and are never stored after your order is processed.